SERVICE DOG RIGHTS

Know your rights. Know your role.

This page explains basic service dog rules for air travel and public places. It is for education only.

Air travel rights

Air travel rules come from the DOT and the Air Carrier Access Act. Airlines cannot refuse a dog because of breed alone. Your dog may stay at your feet, or on your lap if small and safe. The dog must be under control and behave well.

Public access rights

Public access rules come from the ADA. Businesses usually cannot ask for a certificate, ID card, registration, or training certificate. They cannot require you to explain your disability or make your dog show its task. They usually cannot charge a pet fee.

What staff may ask

Staff may ask: “Is the dog required because of a disability?” and “What work or task is the dog trained to perform?” Keep your answer simple and true. Explain what your dog really does, such as alerting you to take medication or changes in blood sugar.

If there is a problem at the airport

Ask to speak with the airline’s Complaint Resolution Official, also called a CRO. Airlines may refuse travel for safety, serious disruption, lack of space, destination rules, or missing required forms.

Official sources: U.S. Department of Transportation, Air Carrier Access Act, 14 CFR Part 382, and ADA.gov.